SHIPPING, RETURNS & EXCHANGES POLICY

ORDER PROCESSING

Domestic orders are processed within 1–2 business days after payment confirmation.
International orders are processed within 5 business days after payment confirmation.

SHIPPING TIME & METHOD

Domestic shipping time is estimated at 3–5 business days. Tracking information will be provided once the order has been dispatched.

MADE TO ORDER

Made-to-order items require 15–30 days for production and shipping from the date of order and payment confirmation.

CUSTOMS & DUTIES

Customs duties, taxes, and import fees may apply to international orders and are the responsibility of the customer.

LOST OR STOLEN PACKAGES

We are not responsible for packages lost or stolen during transit. Any claims must be made directly with the shipping carrier.

RETURNS & EXCHANGES

ALL SALES ARE FINAL. NO EXCEPTIONS.

Exchange requests must be submitted within 72 hours of delivery.
Exchanges are accepted only for manufacturing defects or damage during transit.
An unboxing video is required for all exchange claims.

EXCHANGE CONDITIONS

Items must be unworn, unused, with original tags attached, returned in original packaging, and free from any foreign odors (perfume, detergent, washing, etc.).

Exchanged items must be of equal or higher value. Any price difference must be paid by the customer.
All two-way shipping costs are the responsibility of the customer.

SALE ITEMS

SALE ITEMS ARE FINAL SALE.
No returns or exchanges under any circumstances.

For any shipping-related inquiries, please contact us at: info@aurne-line.com